Warranty and Post-Warranty Service

Importer for Salente

Abacus Electric, s.r.o., recorded in the Commercial Register of České Budějovice Regional Court, Section C, Insert 1228

ID No.: 450 22 828
Taxpayer ID No.: CZ450 22 828

Helpdesk: eshop.salente.eu/helpdesk/
E-mail: support@salente.eu

Monday–Friday
08:30–17:00

WARRANTY CLAIMS

A warranty claim must include:

• Name of the defective goods and a detailed description of the defect.
• The product for which the warranty claim is raised.
• Relevant documentation confirming that the product was purchased from Abacus Electric, s.r.o. Alternatively, evidence of purchase for a Salente product from another seller (e.g. a warranty certificate, invoice, account statement).
• Address and contact information for details to be sent to concerning the processing of the claim (phone, e-mail).

Warranty claims are to be sent only to the address below. We recommend sending mail by recorded delivery. Please keep the deposit receipt from the post office as evidence of having posted goods as part of a warranty claim. Do not forget to insure the goods.

Sales contract termination:

(General terms are specified in Art. 6 of the General Business Terms and Conditions of Abacus Electric, s.r.o)

The purchaser bears all costs for returning the goods to the seller. The purchaser is also liable for any depreciation of the goods caused by their handling that violates the necessary precautions based on their nature and properties.

The returned goods should be complete, placed in their undamaged packaging, and without signs of wear and tear, ideally unpacked. If the goods cannot be returned in their original state, the consumer must provide financial compensation of an equivalent value. Parcels sent cash on delivery will be returned. If the returned goods are partially damaged, the seller can exercise their right against the consumer for damage compensation, and set off their claim against the purchaser’s claim for the return of the purchase price. In such case the seller must prove that the damage was caused by the purchaser.

To terminate the sales contract, a party must:

• Provide evidence of purchase
• Write a cover letter including their contact information (telephone, e-mail address, bank account to send money to, address)
• The product in its original undamaged package, including all accessories

If you have any questions, contact us at service@salente.eu

SEND goods for warranty claims and returns, adequately packaged to protect against damage, to one of our service centres:

Warranty and post-warranty repairs will be handled and sent back as soon as possible. Shipping back to the customer is covered by Salente.

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Post-warranty repair price list

You can find a price list for selected products below.
If you cannot find your product, contact us at HelpDesk.

The price includes work, spare parts, shipping and 21% VAT.